GENERAL TERMS AND CONDITIONS OF BUSINESS
IQ LIGHTING d.o.o. – General Sales Conditions No. 3/2025
1.1. These General Terms and Conditions govern the contractual relationship between IQ LIGHTING, inteligentna razsvetljava d.o.o., Rakovnik 34, 8232 Šentrupert (hereinafter “Seller”) and purchasers of goods and products from its sales program (hereinafter “Buyer” and “Goods”).
1.2. They apply to all dealings between Seller and Buyer unless otherwise agreed in writing. These Conditions prevail over any general terms of purchase proposed by the Buyer, except where expressly agreed in writing.
2.1. The Seller may add new items to, or remove items from, its sales program at any time without notice, but must fulfill any orders it has already confirmed.
3.1. The Seller issues a quotation specifying quantity, price, delivery lead time, and any special conditions.
3.2. Quotations are non‑binding until the Buyer confirms them.
3.3. Prices and terms in any quotation apply only within its validity period.
3.4. The Buyer may place an order by phone, e‑mail, or via the online shop, subject to the applicable price list and payment terms. An order is complete only when it includes all information necessary for delivery—especially quantity, delivery address, requested delivery date, and priority level. If any detail is missing, standard terms shall apply.
3.5. The Seller delivers Goods only on the basis of a written order referencing the quotation number and these “General Sales Conditions,” together with a written Order Confirmation. Phone orders are binding only once the Seller sends an Order Confirmation and the Buyer confirms it in writing. If the Buyer does not object in writing to the Confirmation, the Seller considers the order accepted as confirmed.
4.1. All quotations and proforma invoices use the current price list. Unless otherwise stated, prices are EXW (Seller’s warehouse) under the latest Incoterms published by the International Chamber of Commerce, Paris, as applied in quotations, order confirmations, invoices, and transfer of risk.
4.2. Standard road‑transport packaging is included in the price; transport costs and any special packaging are invoiced separately as agreed in the Order Confirmation.
4.3. Confirmed orders must be supplied at the price valid at order placement. The Seller may adjust delivery terms or claim reimbursement of extra costs or damages if the Buyer later changes quantities, delivery method, or pickup arrangements.
A “Working Day” is any Monday–Friday period of eight consecutive hours from 08:00 to 16:00.
6.1. Indicative delivery times appear in the quotation or proforma. They refer to the usual dispatch time within Slovenia from the Seller’s warehouse.
6.2. Final delivery dates are agreed for each order and confirmed in the Order Confirmation.
6.3. The Seller will notify the Buyer by e‑mail when Goods are ready for dispatch or of the expected delivery date.
6.4. If the Seller fails to deliver as confirmed, it will promptly propose a new delivery date. If delivery is still impossible within that additional period, the Buyer may cancel the order and will receive a full refund of any payments within 14 days of cancellation.
7.1. The Seller is not liable for partial or complete non‑performance caused by events beyond its control (force majeure), including fire, floods, earthquakes, war, terrorism, epidemics, power failures, internet outages, strikes, embargoes, material shortages, transport restrictions, or similar events affecting the Seller or its suppliers.
7.2. The Seller will notify the Buyer of force‑majeure events and delivery deadlines are extended by the duration of such events. If they last longer than three months, either party may terminate the contract without penalty.
7.3. The Seller may pass on any additional operating costs arising from force‑majeure events (e.g. increased transport costs) to the Buyer.
8.1. Unless otherwise agreed, Goods are paid by advance invoice sent by email or upon pickup at the Seller’s premises.
8.2. Any alternative payment terms appear in the Quotation, Order Confirmation, or special conditions.
8.3. Payment is due within the agreed term from the date of dispatch (DUR). It is deemed made when credit appears on the Seller’s account.
8.4. The Seller may charge statutory default interest on late payments.
8.5. For deferred‐payment credit insurance, the Buyer may be required to provide a notarized blank promissory note. The Seller may enforce it if payment remains overdue after written reminder. Failure to provide this note entitles the Seller to the rights set out in Section 9.
8.6. If the Buyer is late on any invoice, subsequent orders need not be fulfilled; the Seller will inform the Buyer for each new order whether it will be processed.
8.7. On overdue payment, the Seller sends a first reminder (“Statement of Account”). If unpaid, a second reminder gives the Buyer eight days to settle. Thereafter, the Seller may pursue legal enforcement, including garnishment or criminal complaint, plus interest and collection costs.
9.1. Upon delivery, the Buyer must inspect quantity and quality and sign the delivery note. Both parties’ representatives shall sign and stamp (if applicable) the waybill/delivery note. Visible defects must be reported immediately or within the statutory period under the Code of Obligations.
9.2. If collecting at the Seller’s premises, the Buyer must inspect prior to loading and must schedule pickup at least one day in advance.
9.3. If delivered to another location, the Buyer must unload within four hours and inspect before or during unloading.
9.4. Standard unloading is manual or by forklift; any other method requires the Seller’s written confirmation.
10.1. Title to the Goods remains with the Seller until full payment of all Buyer obligations. Legal transfer of ownership occurs only upon full payment.
10.2. If the Buyer breaches the contract—especially by non‑payment—the Seller may repossess the Goods without it being deemed a contract termination, unless expressly stated in writing.
11.1. The Seller warrants that all materials used are of first quality. The Buyer must use the products responsibly and follow the Seller’s instructions.
11.2. Warranty does not cover damage during transport, improper installation by unqualified personnel, or misuse under abnormal conditions.
11.3. If the Buyer delays acceptance, the warranty period begins on the date of that delay.
11.4. A general 24‑month warranty applies, unless otherwise stated on the product or invoice.
11.5. Warranty terms appear on the Warranty Certificate supplied with the product and are available at the bottom of www.iql.eu.
12.1. The Seller grants the Buyer free access to the B2B portal (IQL SHOP) to check stock, prices, and conditions agreed under special terms.
12.2. Sales are governed by the shop’s own General Terms of Business, published online.
12.3. Under special terms, the Seller issues a username and password, which may be changed periodically for security and communicated to the Buyer.
12.4. The Buyer must designate a company administrator who may assign access to others. Sharing credentials with unauthorized persons results in their permanent blocking.
12.5. Delivery addresses are fixed under special terms and may be changed only with prior notice.
12.6. Payment and shipping costs follow those set out in the special terms or these General Conditions.
13.1. If an item is sold out, the Seller may offer an alternative product but bears no liability for any resulting damage.
14.1. Under the Consumer Rights Act, the Buyer may withdraw from a purchase without reason within 14 days of receipt by notifying info@iql.eu and returning the completed Return/Complaint Form (available at www.iql.eu). Returns without the form will not be accepted. Only the original purchaser may return Goods. A 10 % restocking fee may apply by prior agreement.
14.2. Visible defects must be reported immediately or within eight days of receipt. If no complaint is lodged within eight Working Days, the Goods are deemed accepted.
14.3. Transport damage requires a signed damage report by carrier and recipient, plus photographs during unloading. The Buyer must submit the Return/Complaint Form with photos and report within 48 hours. Without these, no exchange or refund is possible. Further information is at the “Warranty Conditions” link at the bottom of www.iql.eu.
14.4. Returned Goods must be undamaged, in original packaging, and in the same quantity. Complaints may not cover damage beyond the reported defects. The Buyer pays return shipping and may choose a refund or replacement. Refunds are credited within 14 days of receipt to a bank account the Buyer specifies in writing.
14.5. Custom‑made Goods may be returned only by prior approval and under special terms, except for defects or malfunction. Approved returns of custom Goods are refunded at 50 % of the purchase price; any additional costs incurred are charged to the Buyer.
15.1. These General Terms and Conditions apply from 22 April 2025 until further notice.
Responsible Officer:
Damjan Zupančič, Director of IQ Lighting d.o.o.
Rakovnik, 22 April 2025
Company
Leet’s meet
IQ Lighting – razstavni salon
Brnčičeva ulica 13
1231 Ljubljana, Slovenija
IQ Lighting – salon svetlobe
Slovenska vas 11b
8232 Šentrupert
Copyright 2025 IQL d.o.o.
