1. General

The Provider undertakes to safeguard the confidentiality of personal data and the privacy of Website users. Collected personal data will be used exclusively to provide the services offered. The Provider respects the sensitivity of personal data and will take all necessary measures to protect it from any breaches or misuse.

2. Use of Personal Data

To deliver its services, the Provider may collect, store, process, and maintain the following User data:

• Full name

• E‑mail address

• Telephone number

• Any other data that the User voluntarily enters into forms on the Website

• Any additional data the User adds later to their profile (if such functionality is available)

The Provider is not responsible for the accuracy, completeness, or currency of data submitted by Users.

3. Purposes of Processing

Personal data will be processed for the following purposes:

1. Customer inquiries & support
   – To communicate with the User regarding product inquiries or questions. Data will be retained only as long as necessary for that communication.

2. Newsletter & marketing
   – To send occasional e‑newsletters about events, promotions, and other topics of interest—but only after the User’s explicit, unambiguous prior consent. Data for this purpose will be retained until the User withdraws consent by emailing info@iql.si.

4. User Rights

At any time, the User may:

• Unsubscribe from e‑newsletters by clicking the link in any mailing. After unsubscribing, the Provider will delete those data unless they are needed for other purposes to which the User has previously consented or which are required by law.

• Request correction of their personal data by emailing info@iql.si.

• Request permanent deletion of their stored personal data by emailing info@iql.si.

• Request export and access to all personal data the Provider holds by emailing info@iql.si.

5. Confidentiality & Disclosure

In accordance with applicable data‑protection laws, the Provider will not disclose personal data to any third party without the User’s explicit consent, except:

• To contracted processors who support the Provider in processing personal data for agreed purposes.

• When required by governmental authorities or by law.

• In good faith when necessary for legal proceedings or to protect the Provider’s legitimate interests.

All personal data submitted for Website registration or product orders— including order contents—will be protected in accordance with data‑protection regulations. Such data will not be used in any way harmful to the User or any third party, except for purposes the User has explicitly consented to. The Provider will not send unsolicited promotional emails or materials beyond those the User has requested or agreed to receive. Aggregated anonymized data may be used for statistical analysis only. User confidentiality will be maintained at all times.

6. Delivery Services

When fulfilling online orders, the Provider will share only the minimum necessary data (recipient name and delivery address) with delivery services (e.g., Pošta Slovenije, GLS). The Provider will contact the User by e‑mail or by the telephone number provided only if required to complete the order.

7. Implementation & Staff Obligations

All employees and contractors with access to Users’ personal data are informed of their confidentiality obligations and must comply with this Policy indefinitely, even after their engagement with the Provider ends.

8. Registered Users & Account Cancellation

Registered Users may cease using the Website and/or cancel their registration at any time by submitting a written notice to the Provider. Before cancellation, the User must settle any outstanding obligations for purchases made on the Website. The Provider will continue to safeguard the User’s personal data in accordance with this Policy, even after registration is cancelled.

9. Integration with Terms of Use

This Personal Data Protection Policy forms an integral part of the Website’s General Terms of Use, available at:
https://iql.eu/terms-of-use/